Frequently Asked Questions
ARE YOUR WIPES EFFECTIVE AGAINST CORONAVIRUS?
Yes they are. When looking for effectiveness against Covid the British standards are BS/EN 1276, BS/EN 13697 and BS/EN 14476 as recommended by Governing bodies. All of our products have been manufactured and tested to conform with these standards. (for test data please contact us)
WHAT ARE THE WIPES MADE FROM?
Our Wipes are made from non toxic materials and are Alcohol Free.
All of our products are manufactured and tested to ISO 9001 and BS/EN Standards
GymiTize ECO wipes are made from 100% Bamboo Fibre. These wipes are 100% Biodegradable, compostable, eco-friendly and sustainable.
WHAT SIZE ARE THE WIPES?
Our wipes are a standard size of 200mm x 200mm across the range.
WILL A ROLL OF WIPES FIT IN MY CURRENT DISPENSER?
Our Roll sizes have been manufactured to fit in 95% of current dispensers and pods. Send us a picture of your dispenser.
HOW MANY WIPES DO I NEED TO CLEAN?
GymiTize 1000 : 1-2 wipes are needed to wipe down your gym equipment after use.
GymiTize ECO : 1 Wipe is needed to wipe down your gym equipment after use.
MultiTize: Dependant on use. for hands and light cleaning only 1 wipe is required
Lay down Sunbeds: After each session. Use one wipe to clean the Plastics covering the Base lamps. Use one wipe to clean the plastics covering the Canopy Lamps. (when necessary)
Stand up Sunbeds: After each session. Use one wipe per base. Use one wipe to clean Lamp Plastics when necessary.
HOW DO I DISPOSE OF THEM?
GymiTize can be recycled or added to general waste for landfill. Do not flush down toilet.
GymiTize ECO & MultiTize are Eco-Friendly, 100% Biodegradable, Sustainable and Compostable. This means they can go in with General waste and will fully biodegrade in 6 months leaving a no imprint on the environment. You can even put them into your garden composter. Do not flush down toilet
TaniTize are Recyclable so can go in with any Recyclable waste. Our wipes can be added to general waste for landfill where they will breakdown leaving a low imprint on the environment. Do not flush down toilet.
DO YOU DO DISCOUNTS FOR BUYING IN BULK?
Yes we do! The more you buy the cheaper the price, you will see this through our standard packages. If you would like to discuss a bulk order please contact us.
HOW ARE THEY PACKAGED?
It all depends on the amount you are ordering. We can deliver from a single envelope of samples to multiple Pallets of Buckets.
Refill Rolls come packed in individual Bags.
WHAT ARE YOUR DELIVERY TERMS?
Free delivery to U.K mainland for orders over £100. If you are offshore, in the Scottish Highlands or Islands delivery charges vary and will be shown at checkout.
Standard delivery is 3 - 5 working days. Next day delivery is available for an extra charge.
Please contact us for international delivery.
RETURNS & REFUNDS POLICY
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 14 day ‘cooling off period’ in which you have the right to cancel your purchase and receive a full refund for the goods (ie excluding the delivery charge). You do not need to give a reason for cancelling your purchase.
How to cancel within the 14 day cooling off period
Should you wish to cancel your purchase within the 14 days cooling off period, please email us at: or call us on 01634 856507. Goods are returned at the Customers expense.
Unwanted goods – your 30 day money back guarantee: Applicable where stated in the product information that the 30 day money back guarantee applies:
Providing that unwanted goods are received by us in an unused, unopened and resale-able condition within 30 days of delivery, we will refund payment for the goods only.
Orders placed by credit or debit card from the website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by the same method or as a last resort, by cheque. These refunds will be made within 14 days of return of goods and will amount to the the cost of the goods, including VAT.
When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.